Smart Digital Platform for Complaint Registration, Monitoring, Escalation, Citizen Grievance Redressal and Real-Time Tracking for UPSCST Department.
Register ComplaintTotal Complaints
Pending Complaints
Resolved Cases
Departments Integrated
Digital Governance • Transparency • Accountability
Citizens can register complaints online with category, document upload, geo-tagging and mobile OTP verification.
Real-time tracking of complaint status with ticket number, SMS notifications and escalation alerts.
Officers can assign, monitor and resolve complaints using district and department wise dashboards.
Auto-escalation of unresolved complaints to higher officials after predefined SLA timelines.
Generate district-wise reports, pending analysis, department performance and grievance trends.
Automatic alerts for complaint registration, resolution updates and citizen feedback collection.
Efficient & Transparent Citizen Grievance Redressal Process
Citizen registers complaint through portal or mobile app.
Complaint assigned to department and field officer.
Field verification and resolution process initiated.
Citizen receives resolution confirmation and feedback link.
Modern e-Governance Complaint Monitoring Platform
Capture exact complaint location using GPS integration.
Citizens can upload images and documents as evidence.
Real-time complaint analytics and departmental KPIs.
Role-based authentication and secure complaint handling.
Digital Complaint Management Platform for Fast, Transparent and Accountable Service Delivery
Lodge New Complaint